TERMS OF USE

CrossCheckHealth — operated by Meintourje Educorp LLP

Last updated: 01/10/2026 Effective date: 01/10/2026 Version: 1.0

1. Acceptance and Electronic Contract

1.1 These Terms of Use ("Terms") constitute a binding electronic contract between you ("User", "you") and Meintourje Educorp LLP, having its registered office at Plot No. 86 (Old No. 36), 1st Floor, Block-F, Pocket-4, Sector-16, Rohini, Delhi – 110085 ("Company", "CrossCheckHealth", "we", "us", "our").

1.2 These Terms are an "electronic record" within the meaning of Section 2(1)(t) of the Information Technology Act, 2000 and have been generated by a computer system. No physical, electronic, or digital signature is required. They are published in accordance with Rule 3(1)(a) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

1.3 By clicking "I Agree", creating an account, or otherwise accessing the Platform, you confirm that you have read, understood, and unconditionally agreed to these Terms and the Privacy Policy (collectively, the "Agreement").

1.4 If you do not agree, you must not access or use the Platform.

2. Definitions

In these Terms, unless the context otherwise requires:

(a) "Platform" means the website https://crosscheckhealth.in and any related sub-domains, APIs, microsites, and services operated by the Company. (b) "Services" means health-awareness assessments, risk-profile tools, body-composition estimators, ingredient/product scanner, product comparison, Parivar (Parent and Family) profiles, content, and any related features. (c) "Content" means all text, images, audio, video, graphics, code, methodology, scoring algorithms, designs, and other material made available on the Platform. (d) "Subscription" means a paid plan offered on the Platform. (e) "B2B Partner" means a healthcare provider, clinic, diagnostic lab, or similar entity with which the Company has a written agreement for referrals.

3. Eligibility

3.1 You may use the Platform only if you are:

(a) at least 18 years of age; (b) competent to contract under Section 11 of the Indian Contract Act, 1872; and (c) not barred from receiving services under any law in force in India.

3.2 If you create a Parent or Family profile, you represent that the invitee is also 18 years or older and that you have lawful authority to invite that person and obtain their independent consent.

3.3 We reserve the right to verify eligibility and refuse, suspend, or terminate accounts where eligibility cannot be confirmed.

4. Nature of the Services

4.1 CrossCheckHealth is a health-awareness and informational platform. The Services include:

(a) Self-administered risk-awareness questionnaires and lifestyle assessments; (b) Body composition estimators and BMI tools; (c) Product comparison and ingredient scanner; (d) Parent and Family profile management (Parivar Health); (e) Curated educational content; and (f) Optional product recommendations.

4.2 The Platform is NOT:

(a) a medical device under the Medical Devices Rules, 2017; (b) a diagnostic, prognostic, or therapeutic service; (c) a substitute for consultation with a registered medical practitioner; (d) an emergency service.

4.3 Medical emergency. Do not rely on the Platform during a medical emergency. Call 108 (Indian emergency number) or proceed to the nearest hospital.

4.4 The disclaimers in these Terms apply to all use of the Platform and Services.

5. Account Registration

5.1 You agree to provide accurate, current, and complete information at registration and to keep it up to date.

5.2 You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. Notify us immediately at admin@crosscheckhealth.in of any unauthorised access.

5.3 One natural person, one account. Multiple or fraudulent accounts may be suspended without notice.

5.4 We may suspend or terminate accounts found to be in breach of these Terms, the Intermediary Rules, or applicable law.

6. Subscription Plans, Fees, and Auto-Renewal

6.1 The Platform offers free features and paid Subscriptions, including (indicative pricing, subject to change):

6.2 Current prices and inclusions are displayed at checkout. Prices may be revised on prior notice through the Platform.

6.3 All fees are subject to applicable Goods and Services Tax (GST) as indicated at checkout. Tax invoices will be issued in accordance with the CGST Act, 2017.

6.4 Auto-renewal. Subscriptions auto-renew at the end of each billing cycle unless cancelled at least 24 hours before the renewal date through account settings. Cancellation stops future renewals; access continues until the end of the paid term.

6.5 Refunds. Refunds, where applicable, are subject to the terms presented at the time of purchase and applicable law.

6.6 Payment processing. All payments are processed by third-party PCI-DSS compliant gateways. The Company does not store full card or bank credentials.

7. Acceptable Use

7.1 You agree NOT to:

(a) use the Platform for any unlawful, fraudulent, or deceptive purpose; (b) submit false or misleading health information or impersonate another person; (c) upload viruses, worms, malicious code, or interfere with Platform infrastructure; (d) scrape, reverse engineer, decompile, or copy Platform Content beyond personal non-commercial use; (e) use Platform outputs to offer medical advice, diagnosis, or treatment to third parties; (f) resell, sublicense, repackage, or commercially exploit the Services without written consent; (g) upload content that infringes any third-party right, defames, harasses, threatens, sexually exploits, or otherwise violates Rule 3(1)(b) of the Intermediary Rules, 2021; (h) use automated means (bots, crawlers, scrapers) without our prior written permission; (i) circumvent any security or access control; (j) misuse the grievance mechanism by filing frivolous complaints.

7.2 Violation may result in suspension, termination, removal of content, forfeiture of fees, and reporting to law-enforcement authorities.

8. User-Generated Content

8.1 You retain ownership of content you submit (e.g., feedback, photos of product labels, comments). You grant the Company a worldwide, royalty-free, non-exclusive, perpetual, sublicensable, transferable licence to use, store, reproduce, modify, process, display, and distribute such content solely to operate, improve, and market the Platform.

8.2 You warrant that submitted content (a) is your own or properly licensed, (b) does not infringe any third-party right, (c) is not defamatory or unlawful, and (d) does not contain personal data of any third party without that party's consent.

8.3 We act as an intermediary within the meaning of Section 2(1)(w) of the IT Act in respect of user-generated content. We may, but are not obliged to, monitor, edit, or remove such content. Removal requests under the Intermediary Rules may be sent to admin@crosscheckhealth.in.

9. Intellectual Property

9.1 The brand "CrossCheckHealth", the Company's logos, methodologies, scoring algorithms, risk-profile engine, scanner outputs, copy, code, design system, and all derivative works are the exclusive property of the Company or its licensors and are protected under the Copyright Act, 1957, the Trade Marks Act, 1999, the Designs Act, 2000, and applicable law.

9.2 You are granted a limited, revocable, non-exclusive, non-transferable, non-sublicensable licence to access the Platform for personal, non-commercial use only.

9.3 No right or title in the Platform or Content is transferred to you. Any unauthorised use will attract civil and criminal liability.

9.4 If you believe Content on the Platform infringes your intellectual property, please write to admin@crosscheckhealth.in with the particulars required under Rule 3(2)(b) of the Intermediary Rules.

10. B2B Partner Referrals

10.1 Where activated, the Company may share your contact details and your indicated health category with verified B2B Partners only after your separate, explicit, opt-in consent for each instance of sharing.

10.2 The Company will disclose, at the time of consent, the identity of the partner, the purpose of contact, and the data being shared.

10.3 The Company is not responsible for the medical advice, services, pricing, or quality of care provided by any B2B Partner. Your relationship with such partner is direct and independent.

10.4 The Company does not receive any commission tied to prescriptions, diagnostic tests, or treatments. Partner fees, where applicable, are paid on appointment booking only and are disclosed at the time of consent.

10.5 You may withdraw consent for B2B sharing at any time by writing to admin@crosscheckhealth.in.

11. Affiliate Links and Product Recommendations

11.1 Some product links may be affiliate links, in which case we may earn a referral fee at no additional cost to you. Where applicable, the affiliate nature of such links or relationships will be disclosed clearly to you.

11.2 Product scores are generated using CrossCheckHealth's scoring methodology. Affiliate relationships do not influence scoring.

11.3 We do not warrant the efficacy, safety, or fitness for purpose of any third-party product. Read the product label and consult a qualified professional before use.

11.4 All affiliate placements are labelled in accordance with the ASCI Guidelines for Influencer Advertising in Digital Media, 2021 and the Consumer Protection (E-Commerce) Rules, 2020.

12. Disclaimer of Warranties

12.1 The Platform is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, the Company disclaims all express and implied warranties, including warranties of merchantability, fitness for a particular purpose, accuracy, completeness, reliability, and non-infringement.

12.2 The Company does not warrant that the Platform will be uninterrupted, error-free, secure, or that results will meet your expectations.

12.3 All assessments, scores, insights, and recommendations are for informational and awareness purposes only and are not medical advice, diagnosis, or treatment.

13. Limitation of Liability

13.1 To the maximum extent permitted by law, the Company, its designated partners, partners, directors, officers, employees, contractors, and licensors shall not be liable for:

(a) any indirect, incidental, special, consequential, punitive, or exemplary damages; (b) loss of profits, revenue, data, goodwill, or reputation; (c) any health outcome arising from reliance on the Platform; (d) any product or service of a third party accessed through the Platform.

13.2 Aggregate liability cap. The Company's total aggregate liability arising out of or relating to the Agreement, whether in contract, tort, or otherwise, shall not exceed the higher of (a) ₹10,000 or (b) the total fees paid by you to the Company in the twelve (12) months immediately preceding the event giving rise to the claim.

13.3 Nothing in this clause limits liability that cannot be excluded under applicable law, including death or personal injury caused by gross negligence, or fraud.

14. Indemnity

14.1 You agree to indemnify, defend, and hold harmless the Company and its representatives from and against any third-party claim, loss, liability, damage, cost, or expense (including reasonable legal fees) arising out of or relating to:

(a) your breach of the Agreement; (b) your violation of applicable law or any third-party right; (c) misuse of Platform outputs; (d) any false, misleading, or unauthorised information submitted by you, including data of a third party submitted without authority.

15. Term and Termination

15.1 The Agreement is effective from the date you accept it and continues until terminated.

15.2 You may terminate by deleting your account or by writing to admin@crosscheckhealth.in.

15.3 We may terminate or suspend with or without notice if (i) you breach the Agreement, (ii) you engage in fraudulent or harmful conduct, (iii) required by law, or (iv) we cease the Service.

15.4 Clauses 8.1, 9, 12, 13, 14, 17, and 18, and any obligation that by its nature should survive, will survive termination.

16. Grievance Redressal

16.1 Complaints and grievances may be submitted to the Grievance Officer identified below and will be handled in accordance with applicable law.

16.2 Grievance Officer: Mohd Zaid Usmani; Email: admin@crosscheckhealth.in; Phone: +919540023300. Acknowledgement within 24 hours; resolution within 15 days in accordance with the Intermediary Rules.

17. Dispute Resolution and Governing Law

17.1 This Agreement is governed by and construed in accordance with the laws of India.

17.2 Step 1 – Negotiation. The parties shall first attempt resolution through good-faith negotiation for 30 days from the date a written notice of dispute is sent to admin@crosscheckhealth.in.

17.3 Step 2 – Arbitration. Failing negotiation, the dispute shall be referred to arbitration by a sole arbitrator appointed by the Company under the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be Delhi. The language shall be English. The arbitration award shall be final and binding.

17.4 Subject to arbitration, courts at Delhi shall have exclusive jurisdiction over any matter not subject to arbitration.

17.5 Consumer rights preserved. Nothing in this clause precludes a consumer from approaching the appropriate Consumer Commission under the Consumer Protection Act, 2019.

18. Miscellaneous

18.1 Severability. If any provision is held invalid, illegal, or unenforceable, the remainder shall continue in full force.

18.2 No waiver. Failure to enforce a right is not a waiver of that right.

18.3 Assignment. You may not assign the Agreement without our prior written consent. We may assign to an affiliate or successor without consent.

18.4 Notices. Notices to us at admin@crosscheckhealth.in. Notices to you at the email registered with your account or through Platform notifications.

18.5 Entire Agreement. The Agreement constitutes the entire understanding between the parties and supersedes prior communications.

18.6 Force Majeure. Neither party is liable for delay or failure due to events beyond reasonable control, including acts of God, war, civil unrest, pandemic, governmental action, internet failure, or third-party infrastructure outages.

18.7 Relationship. Nothing in the Agreement creates a partnership, joint venture, agency, employment, or fiduciary relationship between the parties.

19. Contact

Meintourje Educorp LLP Plot No. 86, 1st Floor, Block-F, Pocket-4, Sector-16, Rohini, Delhi – 110085 Email: admin@crosscheckhealth.in | Phone: +919540023300

These Terms of Use are read together with the Privacy Policy. Additional policies may be published from time to time.